Warranty Policy

When does a warranty period start?

Warranties start on the date of purchase (with purchase proven by the original receipt).

What does a warranty cover?

The warranty covers all manufacturing defects and faults in workmanship.

Typical defects:(but are not limited to)

  • Motor 
  • Battery
  • Charger

Is there anything that’s not covered?

Normally, parts that are described as ‘wear and tear’ are not covered by the warranty. This is usually because as soon as they get used, it’s very difficult to tell whether they were subject to a manufacturing fault.

Typical wear and tear parts include (but are not limited to):

  • Tyres
  • Tubes
  • Bearings
  • Brake pads
  • Cables
  • Handlebar grips 

What will void the warranty?

Warranties are commonly voided if they are misused or used outside of the directions of the manual. Reasons for this can include riding an e-scooter on unsuitable terrain, in the rain, or modifying it or carrying out non-approved repairs.

If you need more details please email us support@workinginzen.com.


Can I pass my warranty on to another person?

Warranties are not transferable and apply only to the first owner or purchaser of the e-scooter.